Currently, Workbase provides integrations with the following systems:
- CRM: Salesforce, Hubspot
- Data Warehouse: Snowflake, BigQuery, Postgres
- Business Intelligence: Looker
- Product Stack: Amplitude, Intercom
- Support: Zendesk, Freshdesk
- Productivity: Google Sheets, JIRA
- Collaboration: Slack
- Communication: Gmail
- Engineering: JSON
Our integrations roadmap is driven by our customer. Typically, we can build a new integration within 2-3 weeks.
Many revenue orgs have access to Tableau or Looker, but those tools rarely end up being used by account reps, if at all. This means that many front-line teams end up flying blind.
Most BI tools are designed for analytical use cases that aggregate data used for strategic analysis. This makes it hard for reps -- who aren't paid to be data analysts -- to know which report to access, which filter to apply, and how to interpret raw data from charts and tables. All the while they're on the phone with the customer or busy managing their book of business.
Workbase feels a lot more like a data-driven web app than a complex BI dashboard. We take a cache of all data from different systems and allow teams to define custom UIs and 'last-mile' analytics specifically for the rep's use case. This enables us to cut down on the complexity of each interface and automate workflows & analytics that otherwise reps would have to do themselves.
Many B2B companies maintain a complex analytics stack (ie., Looker) and then cobble together a bunch of tools to deliver this data to reps. Workbase helps reduce the need for disparate tools by consolidating data and workflows into a single interface.